Dear Hiring Manager,
I'm applying for the Customer Success Manager role at Lumen Payroll. For the past three years I've managed a book of 60 small-business accounts at Brightway HR Software, and keeping customers like yours happy with their payroll is the work I know best.
At Brightway I own each account from onboarding to renewal. I run a 30-day onboarding plan for new customers, hold quarterly check-ins and track account health in Gainsight. Last year my accounts renewed at 94 percent, the highest on our team of eight, and I grew their total contract value by 18 percent through add-on modules customers asked for during check-ins.
Your posting asks for someone who can turn support problems into product feedback. I started a monthly summary of the top issues my customers raised and shared it with our product team; two of those issues, both about tax form exports, were fixed in the following release.
I'd like to bring that same mix of customer care and follow-through to Lumen as you grow your small-business customer base. Thank you for your time. I'd welcome the chance to talk about how I can help your customers succeed.
Sincerely, Priya Desai